Can I cancel a deposit limit I have already set?

You may request a reduction to your deposit limit at any time and the change will take effect immediately. However, if you wish to increase your limit, a mandatory 24-hour waiting period applies after the request is made. This is specifically designed to protect you from impulsive decisions.

What happens to the money in my account during self-exclusion?

Your account balance remains safe throughout your self-exclusion period. You may withdraw your balance by contacting the 100cuxi support team via live chat. Your funds will not be lost — they simply cannot be used for gaming during the exclusion period.

Are session time limits available on the 100cuxi mobile app?

Yes, all responsible gaming management tools — including session time limits — are fully available on the 100cuxi mobile app for iOS and Android. Settings you make in the app also apply across all platforms, including when you access via a web browser.

What is the difference between "Self-Break" and "Self-Exclusion"?

Cool-Off is for a short period from 24 hours to 6 weeks — ideal if you feel you need a brief break. Self-Exclusion is a more serious step for a period of 6 months to 5 years, where your account will be fully blocked including all marketing communications. Neither can be reversed during the chosen period.

How do I report a concern about the gaming habits of someone I care about?

If you are concerned about a family member or friend using 100cuxi, you can reach our support team via live chat. We will guide you on the best way to handle the situation sensitively and effectively, including support resources that can help affected families.

100cuxi | Responsible Gaming – Play Safe in Malaysia

How to Activate Account Management Tools

Access your 100cuxi account via the website or mobile app. All management tools are fully available from your smartphone.

Go to Account Panel

Click the profile icon in the top right corner, then select "Account Settings" or "Account Management" from the menu that appears.

Select the Responsible Gaming Tab

In your account settings, look for a tab or section labelled "Responsible Gaming" or "Limit Management".

Set Limits or Activate a Break

Choose the type of limit or break period you want, enter the value or duration, and confirm. Limits take effect immediately.

Contact Support If You Need Help

If you need assistance or wish to activate a long-term self-exclusion, our 24/7 support team is ready to help via live chat.

All Tools Available at 100cuxi

💰

Deposit Limit

Daily, weekly & monthly. Takes effect immediately once set.

📉

Loss Limit

Auto-stop gameplay once your set loss limit is reached.

⏱️

Session Time Limit

Alerts & automatic logout when your play session exceeds the set time limit.

😮‍💨

Self-Break

Break from 24 hours to 6 weeks, non-reversible.

🚫

Self-Exclusion

Suspend your account for anywhere between 6 months and 5 years — including a full communications block.

📊

Check History

Check your betting & deposit history from the account panel at any time.

Ask Yourself These Questions

If you answer "yes" to two or more of the questions below, we encourage you to use the account management tools or speak with our support team.

Have you ever played longer than you originally planned?

Have you ever experienced financial difficulties caused by your gaming activity?

Have you ever neglected work, family, or other responsibilities because of gaming?

Have people close to you ever raised concerns about your gaming habits?

Have you ever borrowed money or sold belongings to fund your gaming?

Do you find it difficult to stop playing even when you want to?

Play for Fun, Play Smart at 100cuxi

For most players, gaming at 100cuxi is a fun and entertaining activity — something done casually to fill leisure time, much like watching a film or playing sports. And that is exactly how every one of our members should feel.

But we also understand that for a small number of players, what starts as entertainment can gradually shift into something harder to control. That is not a character flaw — it can happen to anyone, and it is something that can be addressed with the right help.

Core Principles of Responsible Gaming

There are a few simple principles we encourage all 100cuxi players to keep in mind:

Set a budget before you start playing, and stick to it. Think of it as your entertainment cost for the day.
Never play with money needed for daily essentials — bills, food, rent, or loan repayments.
Take regular breaks. Continuous play without rest can impair your judgment.
Gaming is for entertainment, not to generate income. Wins are a fun bonus, not a guarantee.
Do not play when you are feeling stressed, sad, angry, or under the influence of alcohol.

Shared Responsibility

Responsible gaming is a shared commitment between the platform and the player. 100cuxi provides all the tools needed, but they only work if players use them proactively. Don't wait until a problem becomes serious before taking action.

If you have children at home, please ensure your device is password-protected and your account is not accessible to them. 100cuxi fully supports child protection and encourages the use of parental control software in households where minors are present.

You Are Not Alone

If you feel gaming is starting to affect your life — relationships, finances, work, or mental health — please know that help is available and there is no shame in asking for it. The 100cuxi support team can help you activate the right account management tools and provide information on available support resources.

The journey to healthier gaming starts with one small step — and 100cuxi will always be by your side along the way.

Play for Fun, Play Safe with 100cuxi

100cuxi is built for players who want quality entertainment without compromising their well-being. Register today and experience a platform that genuinely cares about you — not just your money.

Platform for users aged 18 and above only. Play responsibly.

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