Privacy Policy 100cuxi – Personal Data Protection for Malaysian Players

This Privacy Policy explains how 100cuxi ("Platform", "We") collects, uses, stores, and protects your personal information ("Personal Data") when you use our website, mobile app, and all related services provided by us.

By registering an account or using any 100cuxi service, you acknowledge that you have read and understood this Privacy Policy. We respect your privacy and are committed to protecting your Personal Data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best industry practices.

100cuxi collects your Personal Data from various sources throughout your use of our platform. The following are the categories of data we collect:

We only collect data necessary for specific purposes. We do not collect sensitive data such as medical information, religious beliefs, or political affiliations.

100cuxi uses your Personal Data only for legitimate purposes directly related to the provision of platform services. The primary purposes for using your data are:

• Account management: Creating and maintaining your account, processing logins, and managing profile settings.
• Identity verification (KYC): Verifying your identity before processing withdrawals to prevent fraud and ensure legal compliance.
• Transaction processing: Securely processing your deposits, withdrawals, and all financial transactions.
• Gaming services: Providing access to the Game Lobby, recording game results, and maintaining win records.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance.
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Legal compliance: Meeting reporting obligations to relevant authorities when required by law.
• Platform improvements: Analyzing aggregated usage patterns to improve the user experience.

100cuxi does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. However, we share your data in the following limited circumstances:

• Payment processors: Required financial data is shared with licensed payment processors to facilitate your deposit and withdrawal transactions.
• Game providers: Basic information such as account ID is shared with licensed game providers in our lobby to enable gameplay.
• KYC services: Identity data is shared with third-party identity verification service providers for verification purposes only.
• Legal authorities: We may disclose data when required by a court order, regulatory directive, or Malaysian law.
• Subsidiaries: Within the 100cuxi group of companies, data may be shared for internal management purposes only.

Every third party that receives your data is required to comply with strict data protection agreements and is not permitted to use that data for any purpose other than what has been specified.

We implement multiple layers of technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, modification, or destruction:

• Encryption in transit: All communications between your device and our servers are secured with 256-bit TLS/SSL protocols.
• Encryption at rest: Sensitive data such as passwords is stored in hashed form using irreversible algorithms.
• Access control: Only authorized personnel may access Personal Data, and all access is logged and monitored.
• Two-factor authentication: Our internal systems use multi-factor authentication for all staff access to databases.
• Security audits: Our security systems undergo regular independent audits by third-party cybersecurity experts.
• Incident response plan: We have a clear incident response procedure in the event of any data breach.

100cuxi uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use the platform — most visited pages, errors encountered — to help us improve.
• Functional cookies: Saving your preferences such as display settings and game preferences so you do not need to reconfigure them each time.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for advertising purposes.

Under Malaysia's PDPA and our own policies, you have the following rights regarding your Personal Data on the 100cuxi platform:

100cuxi retains your Personal Data for as long as your account is active or as required to provide our services. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active plus any legally required retention period.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and AML compliance.
• KYC records: Retained for a minimum of 5 years after the end of the business relationship, or longer if required by law.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months for security and system debugging purposes.

When data is no longer needed and there is no legal obligation to retain it, that data will be securely deleted or anonymised.

100cuxi reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice of changes within the platform for a minimum period of 30 days.
• Sending notifications to members via their registered email for significant changes.

Your continued use of the 100cuxi platform after the effective date of an updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.

If you have any questions, concerns, or wish to exercise your rights regarding Personal Data, please contact our privacy team:

• Live Chat: Available 24/7 within the platform — the fastest option to get a response.
• Email: [email protected] — for more detailed written enquiries.

We aim to respond to all privacy-related inquiries within 5 business days. For more complex user rights requests, the full process may take up to 30 business days in accordance with PDPA requirements.